sholo — Privacy Policy
Last updated 8 November 2026
sholo is a work tool for audio-visual production crews. It holds what a crew needs to run a show and nothing else. It is not advertising-supported, it does not track you, and your data is not for sale.
Who runs sholo
sholo is operated by BluStream Media. If you have a question about anything here, email [email protected].
What sholo collects
| What | Why |
|---|---|
| Your email address and password | To sign you in. Passwords are handled by Google Firebase Authentication and are never visible to us. |
| Your name and profile photo | So teammates can see who made a change, who a task is assigned to, and who sent a message. |
| Work you do in the app | Floor plan pins, equipment records and statuses, task items, notes, schedule entries and chat messages — the content of the app itself. |
| Photos you take | Reference photos of equipment and where it goes on site, and photos of receipts. Only taken when you choose to add one. |
| Your phone number, if you add one | So teammates can call you from the Team tab. Optional. |
| Travel details you enter | Your hotel, flights, flight and hotel confirmation numbers, arrival and departure times, and drivers' arrival times — so the crew's arrivals appear on the project's schedule. |
| Costs and receipts you enter | Mileage, per diem, flight price and receipt photos. Seen only by you and the people in your company who hold the books. |
| Files and videos you add | Documents uploaded to a show's or project's Docs, and short videos sent in chat. |
| A notification token for each device | So a notification can reach the phone you're carrying. Only created if you turn notifications on. |
What sholo does not do
- No advertising, and no advertising identifiers.
- No tracking of you across other apps or websites.
- No selling or renting of your information to anyone.
- No location tracking. sholo records where equipment is on a floor plan — a place you tap on a drawing — not where you are.
- No analytics or behavioral profiling inside the app. Nothing you do in sholo is measured or scored. The public website is separate and is described below.
The website, which is not the app
Two different things share the sholo name. app.sholo.app is the app you sign in to and work in. sholo.app is the public website that describes the product to people who have never used it.
The website measures its own traffic — which pages are read, which links are followed, roughly where in the world a visit came from, and what kind of device it was on. This is how we tell whether a page explains the product or not. It uses Google Analytics, which sets cookies in the browser you are reading with.
That measurement stops at the website. It is not in the app, it is not linked to your account, and nothing about a show, a crew or a customer passes through it. If you have an account, nothing on sholo.app can tell that it is you.
If you would rather not be counted, any browser-level tracking protection or a content blocker will prevent it, and the website works the same either way.
Who can see your work
Your company decides who is on what. People on the company's own roster can see every project and show in the company. A freelance tech sees only the shows they have been added to, and nothing above them. A local hand sent by the venue sees one show, read-only, until a date the company sets. Costs and receipts are seen only by the person who entered them and the people in the company who hold the books. This is enforced on Google's servers, not just in the app.
BluStream Media staff can access data when needed to operate the service or to help you with a problem you've raised.
Where your data lives
sholo runs on Google Firebase (Firestore, Cloud Storage, Authentication, Cloud Messaging and Cloud Functions), on servers in the United States. Data is encrypted in transit and at rest by Google. Google processes this data on our behalf; see the Firebase privacy documentation.
If you paste a link to a web page so sholo can read a schedule from it, sholo fetches that page. It reads the page and stores the schedule entries it finds. Nothing about you is sent to that site.
When you search for a hotel, the words you type are sent to Google's places service to suggest matching hotels. Nothing else about you is sent with them.
How long it's kept
Show data is kept while the show exists, because production records are often needed months later — for a post-mortem, an invoice dispute, or planning the next show. A show admin can clear a show's data at any time.
When a workspace is deleted, its data is removed from our systems within 30 days.
Deleting your account
You can delete your account inside the app: tap your name in the top right, then Delete my account. This permanently removes your login, your name and photo, your membership of every workspace and show, and your notification settings.
Work you did on a show — pins, task updates, equipment statuses, notes and photos — stays with that show. It belongs to the production rather than to you personally, and removing it would damage a customer's record of their own show. Chat messages remain in the show's log under the name they were sent with, in the same way a signature stays on a run sheet.
Children
sholo is a professional tool and is not directed at children. We do not knowingly collect information from anyone under 13.
Your rights
You can ask us what we hold about you, ask for a copy, or ask us to correct or delete it. Email [email protected] and we'll respond within 30 days. Depending on where you live you may have additional rights under laws such as the GDPR or the CCPA; we apply the above to everyone regardless.
Changes to this policy
If this policy changes in a way that materially affects you, we'll say so in the app before it takes effect. The date at the top always reflects the current version.